Cancellations will be considered only if the request is made within 24 hours of placing an order. This is applicable only for orders which have been shipped and are cancelled before or at the time of receiving by the customer. No cancellation fee will be charged in case an order is cancelled by lifecarepetzone.com because of non-availability or any other reason.
In case of receipt of damaged or defective items, please report the same to our Customer Service team and we will issue a brand-new replacement to you at fee cost.
In case you feel that the product received is not as per your order, you must bring it to the notice of our customer service at the time of delivery of the product. The Customer Service Team can take your complaint to fix it.
If customer placed an order and wish to cancel it, please reach our customer care on +91 9959984889 (9:00AM to 7:00PM). You can also email the order cancellation request to info@lifecarepetzone.com with order id, the date of purchase, full name and address details.
Because we would like to dispatch our products as soon as possible (most of the orders are dispatched within 24 hours of receiving the order), sometimes we may have dispatched your order before you call or email. Also, the following cases not be considered for return or replacement
Orders cannot be returned or refunded for any reasons other than following: Damaged or dead on arrival, Manufacturing defect or expired product & In-correct product. Manufacturer warranties, wherever applicable, would supersede lifecarepetzone.com returns policy;
All the products listed on lifecarepetzone.com are sold and delivered by Life Care Petzone, Anantapur. While our team does its best to ensure that the products are available with the merchant at all times, and that the regular stock updates are done, there could still be a possibility of your order getting cancelled due to one or more of the below mentioned reasons:
The product is Out of Stock with our merchant before the order is placed.
Merchant is unable to deliver the product to the desired delivery location due to some circumstances.
The below given refund policy is only applicable in cases where the buyer has initiated the cancellation before receiving the order.
On successful cancellation the refund amount of item value will be credited to you in the form of a credit to your bank account/credit card/net banking within 7 -10 business days in accordance with the respective issuing banks’ procedures. As part of the process, lifecarepetzone.com finance team would get in touch with you at the earliest possible to provide you with all the necessary details.
